Privacy policy

Privacy Policy

Last updated: August 27, 2026

At LUXOURA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit or use our website, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting our customer support

  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Process payments and provide order confirmations

  • Communicate with you about your orders

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud, unauthorized transactions, and security issues

  • Send promotional communications where permitted and where you have provided appropriate consent

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers.

LUXOURA does not intentionally store your complete credit or debit card details on our own servers. Payment information is handled by the relevant payment provider according to its privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and provide relevant functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • Website and e-commerce service providers

  • Analytics and marketing service providers

  • Customer support providers

We only share information where reasonably necessary to provide our services, process your orders, protect our business, or comply with applicable law.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also request information about how your personal information is being used.

To make a privacy-related request, please contact LUXOURA using the contact details provided on our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. LUXOURA is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with your personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable legal requirements.

Any updates will be posted on this page with the revised Last updated date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

LUXOURA
Phone/WhatsApp: +447915206493
Address: Office 2102, Marina Plaza TowerDubai Marina, Dubai, United Arab Emirates