Shipping Policy

Last updated: August 27, 2026

At LUXOURA, we aim to provide a smooth and reliable delivery experience for every customer. Please review the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

2. Delivery Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

UAE Orders

Estimated delivery time: 2–5 business days after dispatch.

International Orders

Where international shipping is available, estimated delivery times may vary by destination and will be shown at checkout where applicable.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, weather, customs procedures, incorrect address information, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location, order size, and available shipping options.

From time to time, LUXOURA may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the courier receives your package.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Building or villa number

• Street or area

• City

• Emirate

• Phone number

LUXOURA is not responsible for delivery delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

6. Failed or Missed Delivery

If the courier is unable to deliver your order because nobody is available, the address is incorrect, or the customer cannot be contacted, the courier may attempt redelivery or return the package.

Additional delivery charges may apply where a second delivery attempt is required due to customer-related reasons.

7. Damaged Packages

If your package appears damaged when delivered, please contact LUXOURA as soon as possible.

For damaged or incorrect products, please contact us within 48 hours of delivery and provide your order number along with clear photos or videos of the package and product.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

8. Lost or Delayed Orders

If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us.

We may contact the relevant delivery provider to investigate the shipment.

Delivery investigations may take additional time depending on the courier.

9. Customs and International Orders

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Where applicable, such charges may be the responsibility of the customer unless otherwise stated at checkout.

LUXOURA is not responsible for delays caused by customs inspections or procedures.

10. Changes to Orders

If you need to change your shipping address or other order information, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

11. Contact Us

If you have questions about shipping or your order, please contact us:

LUXOURA
Phone/WhatsApp: +447915206493
Address: Office 2102, Marina Plaza Tower, Dubai Marina, Dubai, United Arab Emirates
Email: [Your Customer Support Email]