Refund policy

Return & Refund Policy

At LUXOURA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, tags, and accessories.

  • Not show any signs of damage, washing, or use.

  • Include proof of purchase or order details.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. These may include:

  • Products that have been used or damaged by the customer.

  • Items without their original packaging or tags.

  • Personalized or customized products.

  • Items marked as Final Sale or Non-Returnable at the time of purchase.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the item and its packaging. We will review the issue and, where applicable, offer a replacement or refund.

4. Return Shipping

For returns due to a change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for the return shipping costs.

If the item is defective, damaged, or incorrectly sent by LUXOURA, we will cover the applicable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method used for the purchase.

Please allow your bank or payment provider additional time to reflect the refund in your account.

6. Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number

  • The reason for the return

  • Photos/videos, if the item is damaged or defective

Our team will provide you with the return instructions if your request is eligible.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

9. Contact Us

For return or refund requests, please contact LUXOURA Customer Support through the contact details provided on our website.

LUXOURA reserves the right to refuse returns that do not meet the requirements of this policy.