Terms of Service

Last updated: August 27, 2026

Welcome to LUXOURA. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Terms

LUXOURA operates this online store and provides products and services to customers in the UAE and other locations where we offer delivery.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or discontinue any part of our website, services, or products at any time.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

Product colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

3. Prices and Payments

All prices displayed on our website are shown in the applicable currency and may be changed at any time without prior notice.

The price displayed at the time you place your order will generally apply to that order.

Payment must be successfully completed before an order is processed unless another payment method has been specifically offered by LUXOURA.

We reserve the right to refuse or cancel an order in cases involving pricing errors, payment issues, suspected fraud, product availability, or other legitimate reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy.

4. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, or other available communication method.

An order confirmation does not necessarily mean that your order has been accepted or shipped.

LUXOURA reserves the right to accept, decline, limit, or cancel any order for reasonable business, stock, payment, pricing, or security reasons.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery times displayed on our website.

Delivery times may vary depending on the delivery location, shipping provider, public holidays, weather, customs procedures, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping, billing, and contact information.

LUXOURA may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

7. Customer Accounts

If you create an account with LUXOURA, you are responsible for maintaining the confidentiality of your account information and password.

You are responsible for activities conducted through your account.

Please contact us immediately if you believe your account has been accessed without authorization.

8. Prohibited Uses

You agree not to use our website:

• For any unlawful, fraudulent, or unauthorized purpose.

• To violate any applicable law or regulation.

• To interfere with the security or operation of our website.

• To attempt unauthorized access to our systems, accounts, or databases.

• To copy, reproduce, distribute, or exploit our website content without permission.

• To submit false, misleading, or fraudulent information.

• To introduce viruses, malware, or other harmful code.

• To interfere with the shopping experience of other customers.

We reserve the right to restrict or terminate access to our website where appropriate.

9. Intellectual Property

All content available on the LUXOURA website, including the LUXOURA name and logo, trademarks, text, images, graphics, product descriptions, designs, and other materials, is owned by or licensed to LUXOURA unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other applications.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

LUXOURA is not responsible for the policies, availability, or practices of third-party services beyond our reasonable control.

11. Disclaimer

We make reasonable efforts to keep our website available and information accurate.

However, we do not guarantee that our website will always be uninterrupted, error-free, completely secure, or free from technical issues.

Nothing in these Terms is intended to exclude any consumer rights or legal protections that cannot be excluded under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, LUXOURA will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

LUXOURA may update these Terms of Service from time to time.

Any changes will be posted on this page with the revised Last updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, subject to any mandatory consumer protection rights that apply to customers.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

LUXOURA
Phone/WhatsApp: +447915206493
Address: Office 2102, Marina Plaza Tower, Dubai Marina, Dubai, United Arab Emirates